Shipping and Return Policy
Last updated on 09-25-2023
Due to the high volume of orders, the shipping and delivery period may extend from 7 to 10 working days for some orders
We - BeautyMed, do our best to ensure the quality of our partners' products and ensure that your purchases arrive in good condition. Good. If you encounter any problem related to your order for any reason; Please send us an email to info@beautymed.ae and we will do our best to solve it.
Please notify us of the problem within 7 days of your order; We will be happy to offer you a suitable solution; As required, and in accordance with the following:
- Postage and shipping are not refundable; Unless there is a defect in the products.
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For your safety and to preserve your health, vitamin and nutritional supplement products cannot be exchanged or returned. In the event that the customer desires a cash refund as a result of a failed delivery, or he wishes to cancel the order after shipping, or he wishes to return the order after receipt, the full value of these products will be deducted from the cash refund amount, in addition to the full shipping and return costs and customs duties, if any.< /li>
- Misuse or tampering with products may prevent a return from being approved.
- As soon as the company receives the products, it will make a settlement and estimate the return value as necessary.
- If the company estimates any refund is due, this will be within a period ranging from 7 to 21 working days. < /span>
- An email is sent by the company to confirm the email sent by you.
Cashback:
The customer has the right to request a cash refund in the following cases:
1) If the product is damaged and the condition of damage is proven when the order is received by the shipping company, contacting the customer service department is done by sending an e-mail to info@beautymed.ae to report the problem within only two days from the date of receipt of the actual order installed in the shipping company’s system, along with attaching pictures of the condition of the received product. The procedures for implementing the cash refund will be initiated after the case is confirmed by the customer service department. The refund amount will be the price of the product only at the time of purchase and its value as stated on the order invoice (the price of the original product minus the discount percentage in the event of purchasing a discounted product). BeautyMed has the right to compensate the customer with a purchase coupon. From the online store with the same value as the damaged product.
2) In the event that the customer wishes to cancel the order or part of the order before the processing and shipping process, contacting the customer service department is done by sending an e-mail to info@beautymed.ae
to report the desire to cancel the order or part of it, so that the cash refund procedures can begin after confirming that the order has not been prepared or shipped by the customer service department, and the refund will be for the value of the product or Products as stated on the order invoice (the price of the original product minus the discount percentage if purchasing a discounted product). If the cancellation request is received after the order is prepared and shipped, the shipping fees will be deducted from the order value and any other expenses related to shipping, and a cash refund will be made to the customer for the remainder of the order value only when the returned order is actually received by the shipping company and based on the status of the order in the company’s system and not on the shipping company’s system. And track the status of the order.
3) If the order cannot be delivered to the customer as a result of incorrect data from the customer Such as an error in entering the mobile number, incomplete address data and place of delivery, or as a result of the customer not responding to the delivery and shipping company’s call or not responding to the message sent to him specifying the date and place of delivery by the shipping and delivery company. Contacting the customer service department is done by sending an email to info@beautymed.ae
